Senior Product Manager, Platform Operations [Indivi GO / Indivi PRO]

As Senior Product Manager, Platform Operations [Indivi GO / Indivi PRO], you will play a pivotal role in driving product performance, operational excellence, and roadmap execution as our platform enters its next phase of scale and maturity. In this high-autonomy role, you will own the end-to-end delivery of product initiatives, optimise cross-functional execution, and ensure product decisions are guided by data, customer needs, and commercial priorities.

Key responsibilities

• Delivery & Process Excellence — Map end-to-end product and delivery workflows (e.g. via flow diagrams), pinpoint friction points and bottlenecks across the team’s operating model, and drive them to resolution.
• Data-Driven Decision Making — Define and own the core performance metrics for the product (adoption, cycle time, defect/support load, throughput), build visibility into them, and use them — not intuition — to justify every roadmap decision.
• Outcome-Driven Roadmapping — Shift planning from feature lists to measurable outcomes tied to company OKRs; own prioritization end-to-end and be accountable for the results it produces.
• Commercial Partnership — Work closely with Business Development and Clinical Operations to understand deal and account context, translate commercial priorities and customer commitments into product decisions, and make sure trade-offs account for revenue and partnership impact.
• Requirements & Execution — Translate solutions into clear product requirements and user stories, working hand-in-hand with engineering to ensure high-quality, timely delivery.
• Compliance Integration — Ensure product development processes align seamlessly with quality management systems, incorporating regulatory and documentation standards into the daily lifecycle without slowing delivery down.
• Autonomous, Action-Oriented Execution — Operate independently once direction is set — move on incomplete information rather than waiting for certainty, proactively surface issues, propose solutions, and make the call rather than waiting for direction.
• User & Stakeholder Feedback — Run structured feedback loops (interviews, usability testing, support/ops signals) to keep decisions grounded in real user and stakeholder experience.

How we work

• Agile/Scrum development cycles tailored for regulated environments.
• Quality Management Systems (QMS) compliant with key standards (e.g. ISO 13485, IEC 62304).
• Process mapping & continuous improvement (Lean-style thinking) to drive delivery excellence.
• User-centered Design and Continuous Discovery processes.
• Cross-functional Collaboration across Engineering, UX/UI, Quality Assurance/Regulatory, and Commercial (Business Development and Clinical Operations) teams.

Required qualifications

• Education — Bachelor’s degree in Computer Science, Health Informatics, Engineering, Business, or a related field (or equivalent practical experience).
• Experience — 5+ years as a Product Manager, with a proven track record owning a mobile app or a web product (either qualifies), including demonstrated use of data/metrics to drive roadmap decisions, hands-on experience improving delivery processes, and direct experience partnering with commercial teams (Sales, BD, Customer Success, or similar).
• Certifications — Agile/Scrum certifications (e.g., CSPO) are a plus; Lean/Six Sigma or strong analytics credentials are a strong plus; training in medical software standards is an advantage.
• Language — Professional fluency in English (written and spoken).

Needed skills

• Technical — Product analytics tools (e.g., Mixpanel, Amplitude), process/flow-diagramming tools (e.g., Miro, Lucidchart), and agile management tools (e.g., Jira).
• Soft skills — High comfort operating with autonomy and minimal oversight, a strong bias toward action over analysis paralysis, structured/analytical thinking, ability to turn ambiguity into a clear plan without hand-holding, commercial fluency and comfort speaking the language of revenue and customer impact, rigorous attention to detail, and strong stakeholder communication.
• Industry-specific — Practical understanding of working under structured quality standards (e.g., ISO 13485, IEC 62304) and data privacy frameworks (GDPR / HIPAA), with the ability to navigate rigorous documentation requirements without sacrificing delivery speed.

Is this you?

Apply if:

• You default to figuring out a path forward yourself rather than waiting for one to be handed to you.
• You’ve turned a vague performance or process problem into a diagram, a metric, and a fix — more than once.
• You’ve worked closely enough with a commercial team (sales, BD, customer success) to know how product decisions land on revenue and customer relationships.
• You’d rather ship an 80%-right decision this week and iterate than wait a month for the 100%-right one.

Don’t apply if:

• You need a fully-scoped brief before you can start moving.
• You think of “process” and “metrics” as someone else’s job, not core to product management.
• You’ve never had to defend a product decision to a commercial or revenue-focused stakeholder.
• You prefer steady, incremental discovery work over jumping into an already-shipping, fast-moving product.